25 November 2021

Privacy Statement

Rtanj Kopaonik d.o.o. (hereinafter referred to as: “us”, “we”, ”our”, “Rtanj”, “Controller”, “website“) takes the privacy of every individual who visits our website www.rtanj.rs and who shares their personal information with us seriously. Everyone has the right to know what types of information we collect, why we collect them, how are they used, the circumstances under which they may be deleted or disclosed, as well as the right to their consent to the use of this information.

This Data Privacy Policy (hereinafter referred to as Privacy Policy) informs anyone who shares their personal information with us about our privacy policy regarding the collection, use, retention and disclosure of their personal information. We use visitor data exclusively for the purpose of providing and improving services provided at Rtanj and the visitor’s experience on the Rtanj website.

By accessing our website www.rtanj.rs or booking accommodation at Rtanj, you confirm that you agree to the collection and use of collected information in accordance with this Privacy Policy. Before obtaining the data, the Controller informs the Users about the conditions of collection and further processing of their data. The Controller shall ensure complete confidentiality, integrity and availability of personal data and other collected data. Data is processed in accordance with the law, solely for specific, clear and legally defined purposes, in a manner consistent with those goals. If you do not agree with any provision, or some of the terms set forth in this Privacy Policy, we suggest that you do not apply to use the services provided by Rtanj. We suggest that you thoroughly read this Privacy Policy and familiarize yourself with all provisions contained therein, in order to obtain all the information you need regarding the use of your data and Rtanj’s handling thereof.

What Kind Of Personal Information We Collect and How We Collect and Use It

The information we collect means all data collected or submitted on the website www.rtanj.rs related to the services, reservation or payment of services at Rtanj. Below you may read what  kind of data we collect and for what purposes.

Personal Data

Personal data is information that relates to an identified or identifiable individual. We always endeavor to ensure that the Personal Data we process or manage is treated in a secure manner that complies with all applicable laws and regulations. We shall only collect Personal Data you voluntarily provide to us, which are necessary for business purposes, which include responding to User inquiries, booking or providing services.

Personal data may include but is not limited to:

  • Name and surname, address, telephone number, ID card / passport number, citizenship, date of birth, card number;
  • E-mail;
  • Usage data.

We may collect/use your Personal Data for the following purposes:

  • accommodation booking;
  • guest registration in the facility;
  • fulfilling legal obligation to report foreign guests to the competent authorities of the Republic of Serbia;
  • keeping internal records on the sold services at Rtanj;
  • work of customer support and responding to the user’s inquiries;
  • improving the services we offer within Rtanj;
  • notifications about information that the Controller believes would be relevant in using the services within Rtanj;
  • user satisfaction surveys, which are conducted on a voluntary basis;
  • elimination of disturbances and resolution of complaints that exist in connection with the services provided at Rtanj;
  • at your request, so as you may obtain our newsletters, marketing or promotional materials and other information that may be of interest to you;


  • Usage Information

We may also collect information about how our website www.rtanj.rs is accessed and how the content available on it is used. For these purposes, we may have insight into data such as the users’ IP address, information about the device or system used, the location from which the website is accessed, etc. These data are not Personal Data and cannot be used to identify an individual, they are collected exclusively for statistical analysis.

Service Providers

We may engage third-party legal entities, institutions or individuals to facilitate our use of the services provided at Rtanj, to help us analyze how these services are used, and to perform other actions related to the use of our website and services on our behalf. These third parties shall have access to your Personal Data only for the purpose of carrying out the specified tasks on our behalf, and are obliged not to disclose or use them for any other purpose.

The process of booking is carried out via Serbian Bookers, therefore, any and all Personal Data users may leave upon booking shall be stored on Serbian Bookers server under the terms and conditions specified on the website https://serbian-bookers.com/pravilnik-o-privatnosti-podataka/. After a user leaves their Personal Data upon booking services, we shall use only the Personal Data necessary for the implementation of the booked service. Personal data may include, but are not limited to: booking confirmation phone number, name, surname and ID number for guest registration, etc.

Google Analytics And Cookies

We may use third-party analytics tools to monitor and analyze the use of our website and services.

  • Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses collected data to track and monitor the use of our service. This data is shared with other Google services. Google may use the collected data to personalize the ads of its own advertising network. You can opt-out of having your site activity available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (gtag.js, analytics.js and dc.js) that is running on websites from sharing information with Google Analytics about visit activity. For more information on Google’s privacy practices, please visit the Google Privacy Policy on the website https://policies.google.com/privacy?hl=sr-Latn.

Our service may contain links to other websites that are not controlled by us. If you click on one of those links, you will be redirected to the websites of those third parties. We strongly advise you to read the Privacy Policy of the website you are visiting. We have no control over and assume no responsibility for the content of the services, privacy policies or conduct of third party websites.

  • Facebook Pixel

Our website uses Facebook Pixel, so that we can monitor website traffic, as well as for the purposes of remarketing and Rtanj’s promotional activities. For more information on Facebook’s privacy policies, please visit Facebook’s terms of privacy on the website https://www.facebook.com/about/privacy/your-info#everyoneinfo.

  • Mailchimp

In order to collect e-mail addresses of users and to carry out marketing activities whereby we inform users about news and offers, we use Mailchimp.

If a user signs up for our promotional emails (newsletter) by entering their e-mail address on our website, we will use that information to send our newsletter and information about our offers and services. We use the Mailchimp to collect users’ e-mail addresses via our website, and you can read more about their privacy policy here http://mailchimp.com/legal/privacy/.

At any time, users can unsubscribe from our newsletter by clicking the “Unsubscribe” link at the bottom of recevied e-mail.

Modification And Correction Of Personal Data

We may process your Personal Data because:

  • you have given us permission (we have your consent);
  • we need to finalize the sale of services you have booked through our website;
  • processing is in our legitimate interest and does not override your rights;
  • we must comply with the law.

Rtanj Kopaonik d.o.o. aims to take all reasonable steps to enable you to correct, amend, delete or restrict the use of your Personal Data. If you want to be informed about the Personal Data we have about you or you want them removed from our systems, please contact us.

Users whose data are processed and stored have the following data protection rights:

  • The right to update or delete the data we hold about you. Whenever possible, you can request the deletion of your Personal Data.
  • The right to rectification – You have the right to correct your data if that information is incorrect or incomplete.
  • The right to copy – You have the right to ask us to provide you with a copy of your personal data we process.
  • The right to data portability – You have the right to be provided with a copy of the information we have about you.
  • The right to object – You have the right to object to the processing of personal data necessary for the purposes of the legitimate interests pursued by us at any time, and we will stop such processing if there are legal grounds therefor.
  • The right to withdraw consent – You have the right to withdraw your consent at any time in circumstances where we rely on your consent to process your Personal Data. Please note that we may ask you to verify your identity before responding to such requests.

The Controller can reject a user’s request related to any of the aforementioned rights, in order to comply with legal and predefined obligations, as well as in case of doubting the identity of the person submitting the request. In the event we refuse to act on a user’s request, the Controller shall notify the user thereof in an appropriate manner.

Data Retention

We guarantee that we will keep your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to fulfill your requests, our legal obligations (for example, if we are required to retain your data in accordance with applicable laws), resolve disputes and enforce our agreements and policies.

We shall retain the usage data for internal analysis. Usage data is usually stored for a shorter period of time, except when that data is used to strengthen security, improve functionality of our work and services or when we are legally required to keep it for a longer period of time.

Data Portability

Your data, including Personal Data, may be transferred to and maintained on computers located outside of your country, province, state or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

If you are located outside of Serbia and decide to provide us with any information, please note that we transfer and process data, including Personal Data, in Serbia.

Your agreement with this Privacy Policy followed by the delivery of the specified data constitutes your consent to such transfer.

We assure you that we take all reasonably necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy, and that the transfer of your Personal Data to an organization or country will not take place unless they have adequate controls implemented, including security of your data and other personal data.

Disclosure Of Data For Law Enforcement Purposes

We shall not voluntarily provide any Personal Data provided to us to third parties without the express consent of the user. However, under certain circumstances, when we are required to do so by law or upon a justified request of government authorities (e.g. Court), it is possible that we will be obliged to disclose your Personal Data.

We may disclose your Personal Information if we believe, in the good faith, that such action is necessary:

  • in order to fulfill a legal obligation;
  • to protect and defend our rights or property;
  • to prevent or investigate possible abuses related to the use of our website and services;
  • to protect the safety of our website users or the public;
  • to protect ourselves from legal liability.

Data Security

Security of your data is important to us, but please note that no method of data transmission over the Internet, or method of electronic storage is 100% secure. Although we try to use commercially acceptable means to protect your Personal Data, we cannot guarantee their absolute security.

Amendments To The Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting a new Privacy Policy on this page. Before any changes come into force and we update the “effective date” at the top of the Privacy Policy, we will notify you of these changes by sending an email and/or a publishing a notice on the website www.rtanj.rs. We advise you to periodically review this Privacy Policy to monitor any changes. Amendments to this Privacy Policy shall become effective when posted on this page.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us via our email info@rtanj.rs