AND INTRODUCTORY NOTES
By purchasing one of the arrangements, the passenger establishes a legal relationship with the Organizer Rtanj Kopaonik d.o.o. On the proforma invoice – the contract he received at the time of purchase, he signs the clause – I am familiar with the travel conditions and I will fully respect them – and thus accept these conditions which are a legal obligation for the Organizer and an integral part of the application. These GENERAL TERMS are the basis for resolving all possible disputes and therefore it is necessary for the passenger to carefully study that part of the Contract.
II CONTENT OF THE ARRANGEMENT
The content of the arrangement is a stay in “Rtnje” on Kopaonik on the basis of half-board in the winter and board or half board in other months at the price determined by these conditions. The content of the arrangement will be fully realized by the Organizer in the described manner, except in cases of extraordinary circumstances (war, riots, terrorist actions, natural disasters, etc.)
III RESERVATIONS AND PAYMENTS
Information, registration, and reservations can be made on the premises of Rtanj Kopaonik d.o.o. which are located in New Belgrade, Gandijeva 76a, or by phone 011-41111-000 and 065-3218431.
Reservation of a place is provided only by payment of an advance in the amount of 60% of the price of the arrangement, within three days after the reservation.
The full amount is to be paid no later than 8 days before the start of the trip.
Payment is made to the current account of Rtanj Kopaonik d.o.o. 205-171073-96.
Legal entities can make a payment in three to six equal monthly installments, the first of which is due before the start of the trip, with a mandatory contract.
IV CANCELLATION OF RESERVATION
If the passenger cancels the trip in writing, the Organizer is entitled to compensation for the cancellation of the trip, as follows:
– in the interval from 30 to 8 days before departure – 30% of the package price
– from 1-7 days before departure – 50% of the package price
– on the day or after the start of the trip 100% of the package price.
If the passenger finds a replacement, the Organizer charges 5% of the price of the arrangement for administrative costs.
V OBLIGATIONS OF THE ORGANIZER
Rtanj Kopaonik d.o.o. is obliged to act with the care of a good organizer in the performance of services and bears responsibility for non-performance of services or part of services. The organizer excludes any liability in case of force majeure (point II).
VI OBLIGATIONS OF PASSENGERS
The passenger is obliged to adhere to the house rules in the facility and to cooperate with the Organizer and the service provider in good faith. In case of non-compliance with these obligations, the passenger is liable to the Organizer for the damage, and the Organizer disclaims any liability for damage that the passenger may suffer in that case.
If the services from the program are incomplete or of poor quality, the traveler can request proportional compensation by submitting a written request. The request is submitted during the trip at the reception of the facility or no later than 8 days after the end of the trip on the premises of Rtanj Kopaonik d.o.o. , New Belgrade, Gandijeva 76a. Compensation upon complaint is possible up to the amount of the price of the arrangement.
A child up to 2 years of age have a free stay if he/she uses the same bed with one of the parents.
Children from 2 to 10 years are entitled to a discount according to the price list.
IX RESIDENCE TAX
The amount of the sojourn tax is determined by the Municipality of Raska and it amounts to 120.00 dinars per day for adults, children aged 7-15 pay 60.00 dinars, and children up to 7 years of age are exempt from paying the tax.
X Special conditions for confirmation, change and cancellation of reservation:
All hotel guests in the 2020/21 season must have test results (PCR or serological) on COVID 19, not older than 72 hours as a condition of entering the hotel.
Covid guarantee – guarantees a refund of the amount paid for hotel services in full, in the following cases:
– the confirmed presence of coronavirus in one or more persons to whom the reservation of accommodation refers (evidence of positive PCR test results) for domestic and foreign guests
– closing borders for foreign guests
– declaring a state of emergency and banning movement on the territory of RS, for domestic and foreign guests
Rtanj Kopaonik d.o.o.